Privacy Policy

Privacy Notice for Patients and Parents

Introduction

This Privacy Notice outlines how we collect, process, and protect the data we receive from you through our website. Please read this document carefully to understand our views and practices regarding your personal data and how we will handle it.

If you have any questions or concerns about this Privacy Notice, please contact us at: info@paediatricdiagnostics.com.

Who We Are

In compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the Data Protection Act 2018, we provide the following details as the ‘Data Controller’:

• Website: www.paediatricdiagnostics.com
• Company Name: Paediatric Diagnostics Ltd
• Company Registration: Companies House, UK
• Division: Sussex Private GP Clinic (a division of Paediatric Diagnostics Ltd, serving as an informational platform)
• Registered Address: 20-22 Wenlock Road, London, N1 7GU, UK
• Company Registration Number: 13071439
• Compliance Officer: Femi Omowo (contact: femi@paediatricdiagnostics.com)

How We Use and Share Your Information

We maintain records of your care to ensure that:

• Healthcare professionals involved in your treatment have access to accurate and up-to-date information.
• We can effectively assess your medical needs and deliver high-quality care.
• Any concerns or complaints are thoroughly investigated.
• Relevant medical history is available should you:
  • Move to another location
  • Require services from another provider
  • Consult a different healthcare professional

Your Medical Record

We are responsible for:

• Keeping full and accurate records of the care provided to you.
• Ensuring that your records remain confidential, secure, and accurate.
• Providing access to your records upon request in an accessible format (e.g. large print for partially sighted individuals).

Your record may include:

• Personal details such as name, address, and date of birth.
• Medical appointments and interactions.
• Notes and reports on your health.
• Treatment and care details, test results, and medical images.
• Medication records, side effects, and allergies.
• Relevant information from healthcare professionals and family members.

Identification

To ensure accuracy, we may request verification of identity through:

• Full name
• Date of birth
• NHS number
• National Insurance number
• Passport or driving licence (as photo ID)
• Permanent home address

Keeping Your Health Record Accurate

You can assist us by:

• Informing us of changes in your contact details (address, phone number, etc.).
• Notifying us if any recorded information is incorrect.
• Providing consent to share relevant medical information with healthcare professionals.
• Informing us if you change your preferences on data sharing.

How We Use Your Contact Details

We take your privacy seriously. Please inform us of your preferred contact method:

• Telephone: We may call, leave a voicemail, or send a text message.
• Email: If you provide an email address, we may send confidential health information unless you specify otherwise.

Important Notes on Email Communication:

• Email is convenient for keeping records but may be intercepted over the internet.
• If you share your computer, others may access your emails.
• Do not include sensitive personal information unless absolutely necessary.
• For urgent medical concerns, contact emergency services via 111 (NHS) or 999.

Data Security and Retention

We comply with the Data Protection Act 2018 and follow best practices for confidentiality and security.

The following principles govern our data processing:

1. Personal data is processed lawfully and fairly.
2. Data is collected for specific, legitimate purposes.
3. Data collected is relevant and not excessive.
4. Information is kept accurate and updated.
5. Data is retained only as long as necessary.
6. Processing follows the rights of individuals under the law.
7. Appropriate security measures protect against unauthorised access and loss.
8. Personal data is not transferred outside the EEA without adequate protection.

We are registered with the Care Quality Commission (CQC), ensuring compliance with statutory guidelines and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

How We Use Your Records

We use your records to:

• Ensure your treatment is based on accurate information.
• Communicate with your GP or other healthcare providers unless you object.
• Work collaboratively with healthcare services involved in your care.
• Monitor and improve the quality of care provided.
• Investigate concerns or complaints.
• Process payments and liaise with insurers (for private patients).

Anonymised Data

Your identifiable information may be removed for:

• Healthcare quality improvement and monitoring.
• Public health protection.
• Staff training and education.

Sharing Your Health Record

We may share your information with:

• Healthcare professionals involved in your care (e.g. GPs, specialists, pharmacists, laboratory staff).
• Hospitals and private healthcare providers.
• Local authorities and voluntary support organisations.
• Administrative staff assisting in healthcare provision.

We will only share your identifiable data when:

• You provide explicit consent.
• Required by law.
• There is an overriding public interest (e.g. to prevent serious harm).

We do not share personal details with third parties for marketing purposes.

Sharing with Family and Friends

• We will keep your designated emergency contact informed unless you instruct otherwise.
• You may name additional individuals to receive relevant updates on your care.
• We take measures to restrict unauthorised disclosure.

Special Circumstances

We may be legally required to share data in situations such as:

• Reporting certain infectious diseases.
• Complying with court orders.
• Safeguarding vulnerable individuals.

International Data Transfers

• If your care continues outside the UK, we may transfer medical details to overseas healthcare professionals.
• Data processing outside the EEA is subject to strict confidentiality and security measures.

Your Rights

Under the Data Protection Act 2018, you have the right to:

• Access the information we hold about you.
• Request corrections to inaccurate records.
• Object to data sharing (subject to limitations in care provision).
• Withdraw consent for non-essential processing.

To request access to your records, please send a written request to us with:

• Your full name, address, and date of birth.
• NHS number (if known).
• A valid form of identification.

We will respond within 40 days of receiving your request.

Cookies and Website Usage

Our website uses cookies in accordance with UK and EU regulations.

Types of Cookies We Use:

• Essential Cookies: Manage user sessions and login status.
• Functional Cookies: Customise website layout and preferences.
• Analytical Cookies: Gather statistics on website usage to improve services.

You can modify your browser settings to restrict or disable cookies, although this may impact site functionality.

Further Information and Contact Details

For more information on data protection, please contact:

Information Commissioner’s Office (ICO)
Wycliffe House, Cheshire SK9 5AF
Helpline: 08456 30 60 60
Website: www.ico.org.uk

This Privacy Notice is effective immediately and may be updated periodically. Continued use of our services constitutes acceptance of any changes